Refund Policy

Refund & Return Policy – Chito Chatty

At Chito Chatty, customer satisfaction is our priority. We ensure all products are tested and quality-checked before dispatch. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

The product is damaged, defective, or not working at the time of delivery
The wrong product was delivered
The issue is reported within 24 hours of delivery

📌 Unboxing video is mandatory for all return or refund requests.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Pre-owned / used PlayStation consoles (including PS4 jailbreak versions) once delivered and tested
Games, accessories, or digital products once opened or used
Products damaged due to misuse, power issues, or unauthorized repairs
Change-of-mind or personal preference returns

3. Refund Policy

Once the returned product is received and inspected, we will notify you of approval or rejection
If approved, the refund will be processed within 5–7 business days
Refunds will be made to the original payment method only

4. Replacement Policy

Eligible products may be replaced instead of refunded, based on stock availability
Replacement shipping will be arranged after verification

5. Warranty Support (For Pre-Owned Consoles)

Pre-owned consoles are sold with limited testing warranty (as mentioned on the product page)
Warranty covers manufacturing or internal hardware issues only
Jailbreak software or games once installed are non-refundable